Basic English for Hookah Lounge Staff: Communicate with confidence

https://doi.org/10.53730/tcsie.v2n1.10

Authors

  • I Gede Nika Wirawan ITB-STIKOM Bali, Denpasar, Indonesia
  • I Wayan Suryasa ITB-STIKOM Bali, Denpasar, Indonesia
  • I Gusti Bagus Agung Kusuma Atmaja ITB-STIKOM Bali, Denpasar, Indonesia
  • Anak Agung Ayu Meitridwiastiti ITB-STIKOM Bali, Denpasar, Indonesia

Keywords:

English training, training program, English language skills

Abstract

This training program is designed to provide basic English skills for beginner-level employees working in a hookah shop. The goal is to equip them with essential language skills to communicate effectively with customers, take orders, describe products, and handle basic customer service interactions. The program focuses on practical vocabulary, common phrases, and simple sentence structures related to hospitality, sales, and customer engagement. Through interactive activities, role-playing scenarios, and real-life dialogues, employees will gain confidence in using English in their daily work. This training aims to enhance customer experience, improve service quality, and support the employees’ professional growth in the industry. This training program is designed to help beginner-level employees in a hookah shop develop essential English language skills for effective workplace communication. As hookah shops often attract diverse customers, including international visitors, employees must be able to interact confidently and professionally in English. The training will use interactive methods such as role-playing exercises, real-life dialogues, and practice scenarios to ensure employees feel comfortable using English in a professional setting. By completing this program, employees will enhance their ability to serve a broader customer base, improve service quality, and boost their confidence in workplace communication. 

Downloads

Download data is not yet available.

References

Brown, H. D. (2014). Principles of language learning and teaching: A course in second language acquisition. Pearson.

Budiarso, I. (2019). Analisis metode communicative language teaching terhadap kemampuan berbicara bahasa Inggris guru-guru SMK dan SMP Islam Mandiri Bojong Gede Bogor. SAP (Susunan Artikel Pendidikan), 3(3).

Crystal, D. (2003). English as a global language. Cambridge university press.

Dignath, C., Buettner, G., & Langfeldt, H. P. (2008). How can primary school students learn self-regulated learning strategies most effectively?: A meta-analysis on self-regulation training programmes. Educational Research Review, 3(2), 101-129. https://doi.org/10.1016/j.edurev.2008.02.003

El Soufi, N., & See, B. H. (2019). Does explicit teaching of critical thinking improve critical thinking skills of English language learners in higher education? A critical review of causal evidence. Studies in educational evaluation, 60, 140-162. https://doi.org/10.1016/j.stueduc.2018.12.006

Ibna Seraj, P. M., & Al Mamun, M. A. (2011). Speaking and listening practice in English language learning through communicative language teaching at hsc level.

Johnson, K., & Johnson, H. (1998). Communicative methodology. Encyclopedic dictionary of applied linguistics. Oxford: Blackwell, 68-73.

Juliarta, I. M. (2021). Pelatihan Bahasa Inggris Jurusan Keperawatan Poltekkes Denpasar. Jurnal Warta Desa (JWD), 3(1), 22-26.

Kusuma, D., Zakaria, Z., & Djuwita, P. (2017). Manajemen pembelajaran bahasa Inggris dalam meningkatkan kemampuan writing siswa SMP. Manajer Pendidikan: Jurnal Ilmiah Manajemen Pendidikan Program Pascasarjana, 11(3).

Madriana, I. G., & Juliarta, I. M. (2024). Describing Injustice: Adverbs in “To Kill a Mockingbird”. Focus Journal Language Review, 2(2).

Nurcahyani, A. (2020). Peningkatan Keterampilan Berbicara Bahasa Inggris Melalui Media Flash Card Siswa Kelas 3 SDN Putat 02, Geger, Madiun Tahun Ajaran 2019/2020 (Doctoral dissertation, IAIN Ponorogo).

Pinto-Llorente, A. M., Sánchez-Gómez, M. C., García-Peñalvo, F. J., & Casillas-Martín, S. (2017). Students’ perceptions and attitudes towards asynchronous technological tools in blended-learning training to improve grammatical competence in English as a second language. Computers in Human Behavior, 72, 632-643. https://doi.org/10.1016/j.chb.2016.05.071

Richards, J. C., & Rodgers, T. S. (2014). Approaches and methods in language teaching. Cambridge university press.

Shields-Lysiak, L., Boyd, M. P., Iorio Jr, J., & Vasquez, C. R. (2020). Classroom greetings: More than a simple hello. Iranian Journal of Language Teaching Research, 8(3 (Special Issue)), 41-56.

Tarigan, H. G. (2013). Menulis: Sebagai Suatu Keterampilan Berbahasa. Angkasa.

Downloads

Published

2025-05-04

How to Cite

Wirawan, I. G. N., Suryasa, I. W., Atmaja, I. G. B. A. K., & Meitridwiastiti, A. A. A. (2025). Basic English for Hookah Lounge Staff: Communicate with confidence. Tennessee Community Service International of Empowerment, 2(1), 1–9. https://doi.org/10.53730/tcsie.v2n1.10

Issue

Section

Articles