Basic English for Hookah Lounge Staff: Communicate with confidence
https://doi.org/10.53730/tcsie.v2n1.10
Keywords:
English training, training program, English language skillsAbstract
This training program is designed to provide basic English skills for beginner-level employees working in a hookah shop. The goal is to equip them with essential language skills to communicate effectively with customers, take orders, describe products, and handle basic customer service interactions. The program focuses on practical vocabulary, common phrases, and simple sentence structures related to hospitality, sales, and customer engagement. Through interactive activities, role-playing scenarios, and real-life dialogues, employees will gain confidence in using English in their daily work. This training aims to enhance customer experience, improve service quality, and support the employees’ professional growth in the industry. This training program is designed to help beginner-level employees in a hookah shop develop essential English language skills for effective workplace communication. As hookah shops often attract diverse customers, including international visitors, employees must be able to interact confidently and professionally in English. The training will use interactive methods such as role-playing exercises, real-life dialogues, and practice scenarios to ensure employees feel comfortable using English in a professional setting. By completing this program, employees will enhance their ability to serve a broader customer base, improve service quality, and boost their confidence in workplace communication.
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